Return Policy Update
At Magnolia Mountain Jewelry, the health and well being of our associates, customers and communities is our top priority.
Due to the current COVID-19 pandemic, we are temporarily suspending product returns.
FAQs
Q: Why are you not taking my return?
A: One of our core values is safety. Due to the rapidly evolving COVID-19 pandemic and our inability to monitor products that have left our warehouse, we are declining all returns (including refunds, store credits and product exchanges) for the safety of our customers and associates.
Q: Why was this not posted sooner?
A: We continue to closely monitor the rapidly evolving situation and make decisions that allow us to operate clean, inventory to serve our customers and support our associates. Out of an abundance of caution, we made the decision to temporarily suspend returns to protect the safety of our associates and customers.
Q: What is the time frame when you will start taking returns?
A: We will continue to closely monitor, guidance from state and local agencies and adjust our policies accordingly.
Q: What are the customer's benefits for us not accepting returns?
A: Customers can feel a sense of safety when purchasing products. All products customers' purchases have not left our warehouse.
Although we have very few returns, we apologize for this inconvenience, but we are navigating through uncharted waters and will make changes as the situation dictates.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank or credit card or Paypal account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@magnolia-mountain-jewelry.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Mickey@mountainpathmedia.com and send your item to: 2604 Magnolia Ter., Harrisburg, PA 17110
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.
Shipping
To return your product, you should mail your product to: 2604 Magnolia Ter, Harrisburg, PA 17110
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
* Until further notice Magnolia Mountain Jewelry will only ship to North American addresses. We apologize for any inconvenience this may cause.
